Diploma of Government and Diploma of Management

The combined qualification provides a unique opportunity for participants to gain dual certification in both the specialist government fields and in the more generic leadership areas. The program focuses on bolstering leadership skills and abilities. It gives participants access to cutting-edge management theory in a practical and engaging manner.

Qualification Overview

What is unique about the way in which Management Consultancy International delivers the Diploma of Government?

Management Consultancy International introduces content that is in line with cutting edge leadership thinking. Learn more about how you can:

• Gain confidence to lead your organisation through change and ensure that the behavioural side of change is included in your change plans

• Become a ‘Level 5’ leader that has the right team on the bus, all facing in the direction of your vision and values

• Set a strategy that is effective, meaningful and communicated to all in a way that creates value for all employees

• Adopt effective communication tools to use in a range of situations

• Develop greater insight into where the organisation stands currently and what it will take to get you to the next level

Depending on your choice of electives, also learn more about setting marketing plans, managing risk, how to manage financial planning more effectively and also what your organisation could be doing to become more sustainable.

Who should do this qualification?

The Diploma is particularly suited to those working in an environment where there is a range of responsibilities which are diverse in nature rather than within a narrow specialisation.

How will you benefit by doing this qualification

Experiential Learning

Techniques including games, discussions, debates, role-plays, team-building exercises, group-challenges and video production are all incorporated to ensure an interactive and engaging experience.

Key Areas of Learning

• Public Sector Ethics

• Public Sector Legislation

• Client Service

• Management in the Public Sector

• Leadership models and skills to lead teams

• Drive change and motivate others to follow

• Integrate values into behaviours and communicate to all levels of the organisation

The combined Diploma of Government and Management provides far more than just basic management techniques – you will learn to apply the formula that fosters organisational excellence. The program results in 2 nationally recognised qualifications and also leads to genuine changes in behaviour.

Management Consultancy International has added innovative and fresh components to the qualifications to enable you to improve your leadership capability. The program contains the very latest in thinking on leadership gleaned from Management Consultancy International’s worldwide presence and attendance at major conferences and learning programs.

Course Outline

Session 1

PSPETHC501A Promote the Values and Ethos of Public Service

This session covers the responsibility of those in public service to model and encourage in others the highest standards of ethical conduct. This program will be run using the innovative LEGO Serious Play methodology to engage participants and to lead them to a deeper understanding of the values of public service, the values of the organisation and the behaviours that underpin these values. 

Session 2

BSBMGT502B Manage people performance

• Use the DISC profiling process to recognize different behavioural styles
• Learn to adapt your own style in a range of situations
• Review two key communication tools - Transactional Analysis and CASE
• Utilise and gain experience in applying these models for holding tough conversations to improve team effectiveness and to manage performance
• Gain insight into giving useful feedback to improve performance

Session 3

BSBWOR502A Ensure team effectiveness

• Become familiar with some of the key theories on leadership
• Determine how theory is applied to organisational requirements in a practice
• Understand the generic principles of what motivates people to perform at high levels
• Be knowledgeable of the two main theories of motivation based on Maslow and Hertzberg’s thinking
• Have a range of practical motivating skills to apply in differing situations
• Be able to create teams that are engaged with their work
• Acquire techniques for giving feedback without losing motivation

Session 4

BSBLED501A Develop a workplace learning environment
PSPGOV501A Coordinate a Workgroup

• Review what is coaching and how it differs from mentoring and training
• Understand the context - When should we coach? What skills do we need?
• Have a look at our own mindset – What work do we need to do within ourselves in order to coach successfully? How do I raise my own level of emotional intelligence?
• Conduct individual coaching sessions and give positive feedback
• Look closely at the GROW model and how to apply it in real-time contexts
• Have extensive practice at running coaching sessions and receive feedback

Session 5

PSPLEGN501A Promote Compliance with Legislation in the Public Sector
PSPGOV504A Coordinate Research and Analysis

• Review the application of knowledge of the machinery of government, legislation and regulations, organisational functions and protocols
• Review improved ways to access, seek interpretation of, and comply with legislation and related public sector policy guidelines and procedures.

Session 6

BSBPMG510A Manage projects
BSBMGT515A Manage operational plan
PSPGOV503A Coordinate Resource Allocation and Usage

• Understand the phases of project management and be prepared to deal with all phases
• Review case studies of projects and learn lessons for the current environment
• Create an overview of what a successful project requires and understand how to mitigate risk
• Understand what resources are required for a project and how to allocate these
• Think systemically and meet the project success criteria
• Understand how to review and evaluate project successes

Session 7

PSPGOV502A Develop, Provide, Promote and Evaluate Client Services
BSBCUS501A Manage quality customer service

• Build your ability to influence internal and external clients through increasing credibility and strength of relationships
• Use a range of techniques and tools to influence others positively
• Apply Prof Robert Cialdini’s Six Principles of Influence in a practical way
• Use Emotional Intelligence skills to respond to a range of situations
• Handle difficult people in an effective way to resolve conflict
• Understand Systems thinking to improve your management performance

Session 8

BSBWOR501A Manage personal work priorities and professional

• Review the seven habits of highly effective people
• Delegate to others in an effective way
• Prioritise within a highly effective time management system to identify issues of urgency
• Avoid the ‘time-wasters’ and use technology to save time
• Know how and when to say ‘no’ and to suggest other solutions
• Use communication skills as a way of managing workflow
• Implement solutions on how to deal with stress

Session 9

BSBFLM510A Facilitate and Capitalise on Change and Innovation

• Understand how to lead your team to overcome the ‘change monster’
• Be aware of the phases of change
• Follow a step by step process to lead people through change
• Become more than a change manager, become a change leader!
• Review processes to include innovative processes into your team

Session 10

• Final wrap-up session and major final activity
• Presentations to management or to the group
• Lessons learnt and action plans for integration of program lessons in to the Wyong Council
• Review of all portfolios of evidence and complete missing documentation
• Final comments and questions

Nationally Recognized Training - NSW Vocational Education & Training Accreditation Board