Certificate IV in Business Administration

Are you looking for a qualification that provides you with well-developed administrative skills and the ability to apply these skills in the context of your organisation's requirements?

The new look Certificate IV in Business Administration is now Australia's leading qualification for Executive Personal Assistants, Office Administrators, Project Assistants, Receptionists and those in clerical roles

The Certificate IV in Business Administration is your gateway to acquiring a range of practical tools to enhance your skills base and to improve your career prospects - and what's more, you receive a nationally recognized qualification that is acknowledged by all business sectors

Qualification Overview

What are the benefits of completing the Certificate IV in Business Administration?

Build yourself a toolkit of new techniques and tactics to further your career.  Gain practical and useful insights into more effective ways of dealing with customers, managing your time effectively and being valued as a critical part of the business.  Add to this the immense value of a nationally recognized qualification - this is your best way for career advancement!

Why complete your Certificate IV in Business Administration through Management Consultancy International?

Management Consultancy International works with other top organizations to develop people to perform at their best.  Management Consultancy International's programs have been awarded honours for best Frontline Management course of 2008 by Training Australia magazine and our material has been recognized for excellence in design for 2008 by the Australian Institute of Learning and Development.

Would I qualify for Government traineeship funding?

Speak to a Management Consultancy International consultant to determine whether you are eligible for the grant.  A grant of up to $4000 per person is available to those who meet the criteria.

Who would benefit from completing the certificate?

Personal and executive assistants who currently hold roles in administrative contexts and who require a broader knowledge base as well as on-going professional development.

Learn how to apply new skills in a practical way that boosts your level of confidence and allows you to function effectively and efficiently in your role.

The program provides techniques for applying solutions for unpredictable problems, for working with different communication styles and for resolving conflict.

What is the course content?

The program is made up of 5 modules and includes self-study as well as practical application of skills.

Module 1

• What constitutes a professional approach to your work role - what perception do others have of you and how do you enhance your personal brand
• Understand different communication styles and how to adapt to other styles
• Use DISC profiling to work more effectively with internal and external clients
• Revise the basics of building positive relationships - power vs poison phrases
• Learn conflict resolution techniques to resolve challenging situations
• Learn self-motivation techniques to remain positive and focused

Module 2

• Acquire more advanced communication skills
• Learn to be assertive in a range of situations
• Deal effectively with 'difficult people' to create a positive environment
• Learn how to communicate more effectively in writing:
  • How does email etiquette project a positive image?
  • What are the tips and guidelines for writing emails and other documents to ensure clarity of meaning?
  • How to format letters and other documents to ensure that messages are clearly conveyed?

Module 3

• Adopt customer service strategies for internal and external clients
• Meet and exceed customer expectations to create moments of truth for those you deal with
• Resolve problems in an effective way
• Dealing with difficult, angry or upset internal and external customers
• Follow guidelines for strong telephone skills

Module 4

• Adopt effective time management techniques for optimal efficiency
• Plan and organise the day according to what is urgent and what is a priority
• Organise the office and work environment
• Use technology to save you time
• Deal with interruptions and other factors affecting productivity
• Achieve work-life balance and stress reduction

Module 5

• Content based on choice of electives according to job roles and could include -
• Organise meetings and business travel
• Use IT systems and processes
• Presentation skills
• Project management skills
  

What are the units required to complete the qualification?

Total number of units = 10

The 10 units are made up of 5 administration units plus 5 elective units

At least 1 of the elective units must be selected from the remaining administration units, the elective units listed below or from an equivalent level qualification within the BSB07 Business Services Training Package.

The remaining 4 elective units may be selected from the elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

The 1 other elective unit may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. Where not listed below, the unit may be selected from either a Certificate III or Diploma qualification.

How is assessment conducted and what course material do you receive?

Management Consultancy International has its unique portfolio builder that assists you to collate and present your evidence in a format that ensures that you are deemed competent.

Evidence is generated from the workplace and theory questions are also included.

All participants receive copies of:

• The portfolio builder to store evidence in a user-friendly way
• Notes and hand-outs used in the training sessions
• Copies of the Powerpoint slides used during training
• Additional reading and articles that are relevant to business admin professionals

Are there any pre-requisites?

There are no entry requirements for the qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

• after achieving the BSB30407 Certificate III in Business Administration or other relevant

qualification/s

OR

• providing evidence of competency in the majority of units required for the BSB30407

Certificate III in Business Administration or other relevant qualification/s

OR

• some vocational experience in providing administrative or operational support to

individuals and/or teams but without a formal business administration qualification.

How long will it take me to complete the qualification?

The time that you need to complete the qualification needs to include:

• Time to acquire theory and do reading
• Face to face training
• Time to be assessed in the workplace
• Time to compile your evidence to meet the requirements of the qualification.
• The approximate time to complete the qualification is 410- 450hrs

Don't miss out on this unique opportunity to join hundreds of other successful participants who have achieved their own and their business's goals by attending a course run by Management Consultancy International.

For more information to help you structure a program that works best for you, contact a Management Consultancy International consultant on 1300 768 550 or write to info@mci.edu.au

Nationally Recognized Training - NSW Vocational Education & Training Accreditation Board