Certificate III in Business (Frontline Management)

Qualification Overview

The Frontline Management program offers national recognition for managers of their skills and ability to deliver results in the workplace.

What is Frontline Management qualification?

The Frontline Management initiative was developed to help Australian organisations to improve productivity and management performance in the frontline from team leaders through to line managers with responsibility for the strategic direction of the business. The certificate 3 and 4 in Frontline Management cater to individuals with a low to medium level of authority within the organisation

Why complete Frontline Management the MCI way?

The Frontline Management program as conducted by MCI leads to genuine changes in behaviour. The program is practical and linked to requirements of the workplace rather than simply being a paperchase in pursuit of a well framed certificate for the candidate’s wall. Evidence is generated in the workplace and placed into MCI’s Portfolio Builder that provides a structure and guideline for candidates. This ensures a higher completion rate of candidates.

How does assessment take place?

All modules in the Frontline Management are assessed through workplace projects that require participants to compile a range of evidence to demonstrate competence.MCI’s Portfolio Builder assists candidates to complete evidence in a structured and user-friendly way and ensures completion of the portfolio.

Is there government funding available for the certificate?

Through the new apprenticeship scheme qualified candidates could obtain funding. Please speak to your MCI representative who will arrange with the National Apprenticeship Center to determine your eligibility for funding.

Content and Competencies

This qualification requires six units: four core FLM units + two electives.

Core: Select four units from the following list:

Two of the units must be FLM units and BSBCMN311A Maintain workplace safety must be included:

* BSBFLM303B Contribute to effective workplace relationships
* BSBFLM305B Support operational plan
* BSBFLM312A Contribute to team effectiveness
* BSBCMN302A Organise personal work priorities and development
* BSBCMN311A Maintain workplace safety

Electives: Select two units from the following list, of which one unit must be a FLM unit (i.e. must include BSBFLM in the unit code):

* BSBFLM306B Provide workplace information and resourcing plans
* BSBFLM309B Support continuous improvement systems and processes
* BSBFLM311B Support a workplace learning environment
* BSBCMN310A Deliver and monitor a service to customers
* BSBCMN312A Support innovation and change
* BSBCMN419A Manage projects

Recognition of Prior Learning

If managers have sufficient knowledge and experience in these fields, recognition of prior learning is an option and a route to learning will be planned with the candidate and the assessor.

Nationally Recognized Training - NSW Vocational Education & Training Accreditation Board