Help
Up Front! Toolbox
Contents
Getting your computer ready |
|
| Moving around |
|
| Troubleshooting |
The page won't fit on my screen I'm having problems installing Flash Player The back button does not work properly How do I save the Content guides and Workplace task sheets? I get a message telling me to turn JavaScript on |
Getting your computer ready
Create your course folder
As you work through the Up Front! Toolbox there will be some files you may want to save to your own computer. It's a good idea to create a folder for your training program so you can find everything later.
Windows
- Click on the Start menu, then Documents, then My Documents.
- You should now see a window called My Documents.
- In this window pull down the File menu, then New, then Folder.
- Type a name for the folder and press the Enter key.
Macintosh
- Switch to the Finder. (Open the Application menu in the upper-right corner of the screen and choose Finder.)
- Click on the File menu, then New Folder.
- Type a name for the folder and press the Enter key.
Check your monitor
Set your screen area to 800x600 or 1024x768. Select whichever one you feel comfortable with. To do this:
Windows
Click on the Start menu, then Settings, then Control Panel, then Display.
Macintosh
Click on the Apple menu, then Control Panels, then Monitors & Sound.
Note: if you choose 800x600, you may need to turn off your Favourites or Bookmarks panel on the left-hand side of your web browser so you can see the whole page.
Check your sound
Some sections in Up Front! have sound. To adjust your volume…
Windows
Click on the Volume icon (located on the Taskbar at the bottom of your screen), then use the slider control to adjust the volume.
Macintosh
- Click on the Apple icon in the top left corner of the screen, then Control Panels, then Monitors & Sound.
- Click the Sound button.
- Adjust the sound volume and other settings by using the controls in the Monitors & Sound window.
Note: If you're in an open work area, you may prefer to listen with headphones on, or just read the text version that is provided with each sound.
Check your web browser
Up Front! is designed for either:
- Internet Explorer 5 or higher
- Netscape 6.2 or higher
Up Front! will also work if you are using the Mozilla or Safari browsers, but if you experience problems then we recommend you use one of the recommended browsers above.
To find out which version of the browser you are using, start your web browser, then…
Windows
Pull down the Help menu, then About Internet Explorer or About Netscape. You'll see the version number at the top of the screen.
Macintosh
select the Apple icon, located top left of screen and then select "About Internet Explorer" or "Netscape 6"
To download a new browser go to:
Internet Explorer: www.microsoft.com/windows/ie
Netscape: channels.netscape.com/ns/browsers
Check that you have Flash player
If you can see the animation under this paragraph, you have the correct version of the Flash Player.
If you can't see the animation, you'll need to download the Flash Player. Go to www.macromedia.com/software/flashplayer and follow the instructions on the screen.
If you have problems installing Flash, go to www.macromedia.com/support/flash/ts/documents/playerfaq.htm#fixall and follow the instructions on the screen.
Note: if you're in a large organisation, a network administrator may need to do this installation for you - contact your IT support staff for advice.
Check that you have an Office application
Some sections of Up Front! contain Word documents so that you may save and easily modify the contents for your own use. To open these you will need an Office application that can read files in the .doc format, for example:
- Microsoft Office – the most widely used Office application; as a student you may be able to obtain a student pricing, ask when you purchase.
- OpenOffice – if you don't have Microsoft Office and you're looking for good value, this is a powerful Office application that is developed by the 'open source' community; available as a free (but very big) download from www.openoffice.org; also available on CD-ROM for around $10.00 – $15.00 (see mail order details on website, also stocked in many newsagents).
- StarOffice – another low cost option developed by Sun Microsystems; see details at wwws.sun.com/software/star/staroffice.
Moving around
Navigation bar
|
Use this menu to quickly go to different parts of the Up Front! Toolbox:
|
Unit home screen
|
This is your starting point for a Unit of competency. Click the links to go to:
|
Unit introduction
|
This is a detailed introduction to each Unit of competency. Click the links to go to:
|
Task screens
|
Click the tabs to go to:
|
Learning pack screens
|
Click the tabs to go to:
|
Recognition and learning plan tool
|
Up Front!’s Recognition and learning plan tool will help you to:
Click the link on the Toolbox home or the Unit home to go to this tool. Detailed instructions for using this tool are in your Learner guide. |
Search
|
Enter a word or phrase to find specific information in the Up Front! Toolbox. |
Site map
|
A site map for the Unit of competency for the unit that you’re currently in. |
Glossary
|
Definitions of all key terms used in the Up Front! Toolbox. |
Guided tour
|
This is your 5-minute introduction to using the Up Front! Toolbox. The default version of the guided tour is audio with images, but there is a link to a text version if you prefer. |
Group tools
|
This is where you go to exchange files or do online group work. |
Learner guide
|
Inside your Learner guide:
|
Foundation skills
|
These are important skills that all team leaders need, and they are relevant to all of the units in the Up Front! Toolbox. You can either work through any or all of them before you begin your first Unit, and/or you can refer to while you’re working on a Unit – it’s up to you! |
Troubleshooting
The page won't fit on my screen
First, make sure your monitor is set to 800x600 or more. If this does not fix the problem, you may need to change some of the settings in your web browser.
The text is too small
You might need to adjust your monitor setting so it's easier to read. To do this:
- in Windows, click on Start , then Settings , then Control Panel , then Display; then select 800x600
- in Macintosh, click on the Apple menu, then Control Panels , then Monitors & Sound; then select 800x600.
I'm having problems installing Flash Player
Sometimes, problems with a Flash Player that's already installed can prevent your upgrading to the latest player. If you have problems installing Flash, go to www.macromedia.com/support/flash/ts/documents/playerfaq.htm#fixall and follow the instructions on the screen.
If you can see the animation under this paragraph, you have the correct version of the Flash Player.
The back button on my browser does not work properly
If you use your browser's 'back' button, you may sometimes have to click it twice or more to go back one screen. We recommend you use the navigation buttons and menus inside the Toolbox to move around the Unit rather than using the browser's back button.
How do I save the Content guides and Workplace task sheets?
It's a good idea to save these to your course folder on your own computer. That way you can personalise these documents for your own use.
- Click the link to open the Content guide or Workplace task sheet
- Wait for it to open, then click the File menu, then Save As…
- When the Save As window appears, browse to (or create) your work folder on your computer.
- Give the document a name of your choice, then click Save.
I get a message telling me to turn JavaScript on
Follow these steps. If you're in a large organisation you may need to ask your IT support staff to do this for you.
Internet Explorer 6
- Click on the Tools menu, then Internet Options…
- Select the Security tab.
- Go to Custom Level.
- Scroll down to Scripting
- To enable Javascript, make sure the Enable radio box is selected under Active scripting.
- To disable Javascript, make sure the Disable radio box is selected under Active scripting.
- Select OK, then OK again.
Netscape 6.2
- Click on the Edit menu, then Preferences.
- Select the Advanced panel
- To enable Javascript make sure the Enable JavaScript for Navigator check box is checked.
- To disable Javascript make sure the Enable JavaScript for Navigator checkbox is unchecked.
Netscape 7
- Click on the Edit menu, then Preferences .
- Select the Advanced panel
- Select Scripts and Plugins
- To enable Javascript make sure Enable JavaScript for Navigator check box is checked.
- To disable Javascript make sure Enable JavaScript for Navigator checkbox is unchecked.
I'm having problems printing
Wherever possible, use the Print button on the Up Front! web page rather than the print button on your browser toolbar.
In the Task and the Show and tell (in the Learning pack), be sure to open that Text version, and then click the Print button on the web page that opens.
To make your browser icons smaller…
Internet Explorer
- Click on the View menu, then Toolbars, then Customise...
- You should now see a window called Customise Toolbar; in the Icon options area select Small icons.
- Click Close.
Netscape 7
- Click on the Edit menu, then and choose Preferences. ...
- Click the Appearance category.
- In the area called Show toolbars as: Select how you want to view toolbars.
To close the left-hand panel on your browser…
Internet Explorer
To close the left-hand panel on your browser do one of the following…
- Click the X in the upper-right corner of the left-hand panel
- Click on the View menu, then Explorer bar, and select any item with a tick next to it.
Netscape 7
To remove My Sidebar, including the handle, do one of the following:
- Click the X in the upper-right corner of My Sidebar.
- Click on the View menu, then Show/Hide, and uncheck My Sidebar.
- Press F9.