Certificate IV in Frontline Management

Course Overview

What makes the Management Consultancy International delivery of the revised Frontline Management program unique?

Management Consultancy International has taken our award-winning program for frontline management - and made it even better!

The previous certificate 4 in FLM was awarded the prize for 2008 by Australia Training Magazine as the top program of its kind.
Now that the BSB07 version of the qualification has been released, Management Consultancy International took this opportunity to add some incredibly exciting innovations to the program.

The program now includes:
- Electronic material for ease of use
- Integration of the LEGO® Serious Play^TM methodology

- The very latest in management thinking including the insights on Influencing Skills from Robert Cialdini and the work of Patrick Lencioni on 5 dysfunctions of a team

- Integration of audio and video podcasts

Government Funding

Let us assist you in determining whether any of your candidates are eligible for government-funded training. There is up to $4000 available per person for those who do qualify - what a huge boost to the budget!

What are the units of competence of the new Certificate 4 in Frontline Management, BSB40807?

10 units for the qualification, consisting of 4 core units and 6 elective units from the lists below.

Competency is required in all 4 of the following units:

• BSBMGT401A Show leadership in the workplace
• BSBMGT402A Implement operational plan
• BSBOHS407A Monitor a safe workplace
• BSBWOR402A Promote team effectiveness

Select 6 units from the following list:

• BSBCUS401A Coordinate implementation of customer service strategies
• BSBCUS402A Address customer needs
• BSBINM401A Implement workplace information system
• BSBINN301A Promote innovation in a team environment
• BSBCMM401A Make a presentation
• BSBMGT403A Implement continuous improvement
• BSBPMG510A Manage projects
• BSBRSK401A Identify risk and apply risk management processes
• BSBWOR401A Establish effective workplace relationships
• BSBWOR404A Develop work priorities
• BSBWRT401A Write complex documents

How does Management Consultancy International deliver the Certificate 4 in Frontline Management?

Management Consultancy International customises the program in content and in style of delivery to suit the organisation.
Management Consultancy International works with you to structure a delivery process that suits your organisation - a schedule is developed according to the needs of the students and to the timing required by the business.

This is a 7 day program - available on either our Public Course Schedule 2009 or as a  dedicated in-house program.

If you would like further information about the government funding process or this qualification please don't hesitate to call us on 1300 768 550 or send us an email enquiry (Click on the envelope on the top right hand side of the window)

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Course Learning Guide

What Course material do candidates receive?

At the start of the program, candidates receive a student file that has a hard copy version of the portfolio as well as a USB memory stick.
The USB contains:

- Electronic versions of the course notes
- Copies of the hand-outs and the Powerpoint slides
- Additional reading such as articles and white papers
- Video and Audio Podcasts on management and leadership topics

Course Assessments

What are the assessment requirements?

In order to be deemed competent, candidates at Management Consultancy International make use of the specially designed portfolio builder.
The portfolio builder provides a step by step process for supplying evidence for assessment purposes. This user-friendly way of presenting workplace documents and other required evidence, enables the candidate to complete the qualification with ease - first time round!